Shipping policy

Last updated: 11-06-2026

Shipping and Delivery

1. Order Processing

Orders are processed and packed within [1-3 business days] of payment confirmation, unless otherwise stated on the product page (for example, for custom or made-to-order items).

2. Shipping Zones and Timeframes

• United States: [3-5 business days].
• European Union: [5-10 business days].
• Rest of the world (international shipping): [7-20 business days, varies by destination and customs].

These timeframes are estimates and do not include possible delays beyond our control (customs processing, weather conditions, carrier issues, local holidays).

3. Shipping Costs

Shipping costs are calculated based on destination, weight, and dimensions of the order, and are clearly displayed before checkout is completed.

4. Customs and Import Duties (International Orders)

For international orders, the recipient may be responsible for customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor delivery status.

6. Undelivered or Lost Packages

If an order is returned due to an incorrect address provided by the customer, or not collected from the delivery point, reshipping costs will be the customer's responsibility. If a package is lost in transit, please contact us at info@nyroxlab.com to initiate a claim with the carrier.